tb111 Privacy Policy

tb111 is Bangladesh's premier online casino and sports betting platform, accessible at tb111.pro. As the operator of this platform, tb111 acts as the data controller responsible for determining how and why your personal data is processed. We take our obligations under applicable data protection principles seriously and have designed our data practices to be transparent, proportionate, and respectful of your rights.

This Privacy Policy applies to all personal data collected through the tb111 website, mobile-optimised interface, customer support channels, and any other digital touchpoint operated by tb111. It should be read alongside the tb111 Terms and Conditions, which govern the overall use of the Platform.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform and contact us to request account closure.

tb111 collects the following categories of personal data, depending on how you interact with the Platform:

When you create a tb111 account, we collect your full legal name, date of birth, residential address (including city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Rajshahi), email address, and mobile phone number. This data is mandatory for account creation and identity verification.

To comply with Know Your Customer (KYC) obligations and to process withdrawals, we collect copies of government-issued identification documents (National ID card, passport, or birth certificate), proof of residential address (utility bill or bank statement), and proof of the payment method used for deposits (e.g., screenshot of bKash, Nagad, or Rocket account details).

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., the mobile wallet number linked to your bKash or Nagad account), and transaction timestamps. Full payment credentials (card numbers, wallet PINs) are never stored by tb111 — these are processed directly by our certified payment partners.

We record your game play history, bet amounts, game outcomes, session durations, responsible gaming tool usage, and bonus claim records. This data is used to provide the service, detect problem gambling patterns, resolve disputes, and improve the Platform.

When you access tb111, we automatically collect your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and session cookies. This data is used for fraud prevention, security monitoring, and service optimisation.

If you contact tb111 via email or live chat, we retain records of those communications, including your name, contact details, and the content of your enquiry. These records are used to respond to your request, improve support quality, and maintain a history of dispute resolution communications.

tb111 collects personal data through the following means:

• Directly from you: When you register an account, complete the KYC process, make a deposit or withdrawal, contact our support team, or respond to a promotional offer.
• Automatically: Through cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the Platform. See Section 7 (Cookies & Tracking) for full details.
• From payment providers: bKash, Nagad, Rocket, Upay, and our banking partners may provide transaction confirmation data to tb111 for the purpose of crediting deposits and verifying withdrawal disbursements.
• From identity verification services: Where tb111 uses third-party KYC verification tools, those services may return identity match scores, document validation results, and fraud risk indicators based on the documents you submit.
• From game providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may share session metadata with tb111 for the purpose of dispute resolution and RTP auditing.

tb111 processes your personal data only for the following defined purposes:

• Creating and managing your tb111 account, including authentication and account security.
• Verifying your identity and age (21+) to comply with responsible gaming requirements.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts.
• Providing and personalising the gaming experience, including game recommendations and bonus eligibility assessment.
• Detecting and preventing fraud, money laundering, collusion, and other prohibited activities as defined in the Terms and Conditions.
• Complying with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and responding to lawful requests from competent authorities.
• Monitoring platform performance, identifying technical issues, and improving the user experience.
• Sending account-related communications such as transaction confirmations, security alerts, and policy update notices.
• Sending promotional communications where you have given explicit consent, including bonus offers tied to events such as BPL, IPL, Eid, and Pohela Boishakh.
• Resolving disputes, responding to customer support enquiries, and maintaining records for audit purposes.

tb111 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review.

tb111 relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to perform the contract with you — i.e., providing the gaming platform, processing transactions, and managing your account.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out for fraud prevention, platform security, dispute resolution, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for direct marketing communications and optional personalisation features, where you have given freely given, specific, and informed consent. You may withdraw consent at any time by contacting [email protected].

tb111 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi banking partners, to facilitate deposits and withdrawals.
• Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios, for the purpose of delivering game content and resolving game-related disputes.
• KYC and fraud prevention services: Third-party identity verification and fraud detection providers who assist tb111 in fulfilling KYC obligations and detecting suspicious activity.
• IT and cloud infrastructure providers: Hosting and data storage partners who process data on behalf of tb111 under strict contractual data processing agreements.
• Legal and regulatory authorities: Where tb111 is required by law, court order, or regulatory direction to disclose personal data to competent government bodies or law enforcement agencies.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for the conduct of tb111's business and subject to professional confidentiality obligations.

All third-party service providers who process personal data on tb111's behalf are required to do so only in accordance with tb111's instructions and are prohibited from using your data for their own independent purposes.

tb111 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These enable session management, login authentication, and security features. They cannot be disabled without impairing core functionality.
• Functional cookies: Store your preferences such as language settings, last-visited game category, and responsible gaming tool configurations to improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the Platform — including pages visited, session duration, and click-through paths — to help tb111 improve navigation and content.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and other threats to account security. These cookies are essential and cannot be disabled.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. tb111 does not use third-party advertising or cross-site tracking cookies.

tb111 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• All data in transit is encrypted using TLS 1.2 or higher via SSL certificates applied across every page of the Platform.
• Stored personal data and financial records are encrypted at rest using AES-256 encryption.
• Access to personal data within tb111's systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls.
• tb111 systems are monitored continuously for unusual access patterns, potential intrusions, and suspicious activity.
• Regular security assessments and penetration tests are conducted by qualified third-party security professionals.
• Two-factor authentication (2FA) is available to all players and is enforced for all tb111 staff accounts with access to personal data.

While tb111 takes all reasonable precautions to protect your data, no online system is entirely immune to risk. In the event of a personal data breach that poses a risk to your rights and freedoms, tb111 will notify affected users without undue delay in accordance with applicable obligations.

tb111 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status and for a period of up to five years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five years from the date of the last transaction or account closure, as required by applicable AML obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the last communication, or longer if the communication relates to an active dispute or legal matter.
• Technical and session data: Typically retained for 12 months from collection, unless required for ongoing security investigations.
• Marketing consent records: Retained for the duration of your consent and for one year following withdrawal, as evidence that consent was properly obtained and revoked.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

tb111 primarily processes and stores data within secure data centres. Some of our third-party service providers — particularly game studios and infrastructure providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, tb111 takes steps to ensure that your personal data is afforded an equivalent level of protection to that described in this policy, including through the use of contractual data processing agreements that impose equivalent privacy and security obligations on the recipient.

By using the tb111 Platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh. tb111 does not transfer personal data to any jurisdiction known to offer materially inadequate data protection standards without implementing appropriate safeguards.

tb111 is strictly an adult gaming platform. Registration and use of the Platform is prohibited for any person under the age of 21. tb111 does not knowingly collect personal data from individuals under 21 years of age. If tb111 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account permanently closed.

If you have reason to believe that a minor has registered on the Platform, please notify us immediately at [email protected]. tb111 takes all reports of underage gambling seriously and will act swiftly to investigate and resolve any such case.

The tb111 Platform does not contain links to external third-party websites. All navigation within the Platform remains within the tb111 domain at tb111.pro. Should tb111 introduce any third-party integrations in the future that involve links to external sites, this policy will be updated accordingly, and those third-party sites will operate under their own privacy policies for which tb111 bears no responsibility.

tb111 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via an on-screen notification upon login or by email to your registered address, providing at least seven (7) days' notice before the revised policy takes effect. The "Last Updated" date at the top of this page will reflect the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how tb111 protects your data. Your continued use of the Platform following notification of any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or tb111's data handling practices, please contact our Data Protection team using the details below. All requests will be acknowledged within 48 hours and resolved within 30 days:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Privacy Request – [Your Registered Name]"
• Support language: English
• Support hours: Extended hours, Bangladesh Standard Time (UTC+6)
• Response time: Within 48 hours for general enquiries; within 30 days for formal data subject requests

tb111 is committed to resolving all privacy-related concerns promptly and transparently. If you are unsatisfied with our response to a privacy complaint, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.