Help Centre & Player Guide

tb111 Frequently
Asked Questions

Everything Bangladeshi players need to know about tb111 — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and keeping your play safe and responsible.

25 Questions Answered
5 Topic Categories
English Language Support
BDT / ৳ Focused

This FAQ page covers the most common questions asked by tb111 players across Bangladesh — including account setup, deposits and withdrawals via bKash, Nagad, Rocket, and local banks, cricket and slots gameplay, bonus terms, and responsible gaming resources. If your question is not answered below, reach out to our support team at [email protected].

Built for Bangladesh

bKash, Nagad & Rocket Payments
tb111 supports all major Bangladeshi mobile wallets for instant deposits and withdrawals. No international card required — fund your account directly from your bKash or Nagad app in under five minutes.
SSL-Encrypted & Secure
Every page on tb111 is protected by TLS encryption. Your personal data and financial transactions are secured with industry-standard protocols, and two-factor authentication is available for all accounts.
Cricket Betting on BPL & IPL
tb111 offers comprehensive cricket betting markets covering the Bangladesh Premier League, IPL, T20 World Cup, and bilateral series. Live in-play betting is available ball by ball during major matches.
Games from Certified Studios
All slots and live casino games on tb111 come from internationally certified providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — with independently audited RNG systems.
English-Language Support
tb111's support team operates in English during extended hours in Bangladesh Standard Time (UTC+6). Contact via email or live chat directly from your account dashboard for fast, professional responses.
Responsible Gaming Tools
tb111 provides deposit limits, session time controls, cooling-off periods, and self-exclusion options. All tools are accessible directly from your account settings and take effect immediately upon activation.

Account & Registration

5 questions

Creating a tb111 account takes under three minutes. Visit tb111.pro, click the registration link, and fill in your full name, date of birth, mobile number, email address, and preferred password. You must be at least 21 years old to register. Once submitted, you will receive a verification message to your mobile number to activate the account.

tb111 requires a government-issued photo ID — a National ID card, passport, or birth certificate — for KYC verification. You will also need to provide proof of your residential address (a utility bill or bank statement dated within the last three months) and a confirmation screenshot of the payment method you use for deposits, such as your bKash or Nagad account number.

tb111 operates as a safe and reliable platform, using SSL encryption across all pages to protect your personal and financial data. All game content is supplied by internationally accredited studios including Evolution Gaming, Pragmatic Play, and Spribe. tb111 does not make specific claims about local licensing, but the platform is purpose-built for the Bangladeshi market with local payment methods and English-language support.

To reset your tb111 password, go to the login page and click the 'Forgot Password' link. Enter the email address or mobile number registered to your account, and tb111 will send a reset link or verification code. Follow the instructions in the message to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact support at [email protected].

No — tb111 strictly allows one account per player. Creating duplicate accounts is a violation of the Terms and Conditions and will result in all associated accounts being permanently suspended. If you have accidentally created a second account, contact [email protected] immediately to resolve the situation before it affects your primary account standing.

Deposits & Withdrawals

6 questions

To deposit via bKash on tb111, log in to your account, go to the Cashier section, and select bKash as your payment method. You will be shown a tb111 bKash merchant or personal number and a reference code. Open your bKash app, choose 'Send Money', enter the provided number and amount, and use the reference code in the reference field. The deposit is typically credited to your tb111 balance within five minutes.

Nagad deposits on tb111 are typically processed and credited to your account balance within five to ten minutes of the transaction being confirmed on the Nagad platform. During peak periods — such as BPL match days or major tournament nights — processing may take slightly longer. If your deposit has not appeared after 30 minutes, contact tb111 support with your Nagad transaction ID for a manual review.

The minimum deposit amount on tb111 is ৳500 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an enhanced KYC review as part of tb111's anti-money laundering obligations.

The minimum withdrawal amount on tb111 is ৳1,000 BDT. Withdrawals must be made to the same payment method used for the most recent deposit — for example, if you deposited via bKash, your withdrawal will be returned to your registered bKash number. This policy is in place to prevent money laundering and to protect your account security.

Most tb111 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours after approval. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, Sonali Bank, or City Bank typically take 1 to 3 business days depending on the receiving bank's processing schedule. All withdrawals require completed KYC verification before they can be approved.

tb111 does not charge its own transaction fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) or bank may apply their standard service charges when you send or receive money. Check with your payment provider for their current fee schedule, particularly for larger transfer amounts.

Games & Gameplay

5 questions

tb111 offers cricket betting on a wide range of markets including match winner, top batsman, total runs, fall of next wicket, over/under totals, and in-play live betting. Coverage includes BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC ODI World Cup, and bilateral series involving the Bangladesh Tigers. Market availability may vary by match and competition tier.

Live in-play betting on tb111 allows you to place bets on cricket matches while they are actively in progress. Odds update in real time based on the current match situation — ball by ball during T20s and over by over in longer formats. In-play markets include next ball outcome, runs in the current over, wicket in next n balls, and many more. A stable internet connection is recommended for the best live betting experience.

tb111's slots library includes titles from Pragmatic Play, NetEnt, Microgaming, and other internationally certified studios. The selection covers classic three-reel slots, modern five-reel video slots, and progressive jackpot titles. Players can filter by provider, theme, or volatility level. All slots on tb111 use certified random number generators (RNG) for provably fair outcomes.

Yes — tb111 is fully optimised for mobile browsers on both Android and iOS devices. The platform uses a responsive design that adapts to any screen size, from entry-level Android smartphones popular across Dhaka and Chittagong to premium iOS devices. No app download is required; simply open tb111.pro in your mobile browser to access the full range of casino games, slots, and cricket betting.

RTP (Return to Player) varies by slot title. Most slots available on tb111 carry an RTP between 94% and 97%, as certified by the respective game studios. High-RTP titles from providers like NetEnt and Pragmatic Play are clearly labelled in the game information panel. RTP is a statistical average calculated over millions of spins and does not predict outcomes for any individual session.

Bonuses & Promotions

4 questions

tb111 offers a welcome bonus for new players on their first deposit. Bonus details including the match percentage and maximum bonus amount are displayed on the promotions page of the platform. To claim the welcome bonus, opt in during the deposit process by selecting the welcome offer before confirming your payment. Bonuses are not credited automatically unless you actively select the offer.

tb111 bonuses are subject to wagering requirements, meaning you must bet the bonus amount (and in some cases the bonus plus deposit amount) a specified number of times before the resulting winnings can be withdrawn. The exact wagering multiplier for each promotion is stated in the bonus terms displayed before you opt in. Always read the bonus terms carefully before claiming any offer.

Yes — most tb111 bonuses carry an expiry period, typically between 7 and 30 days from the date of activation. If you do not complete the wagering requirements within the stated period, the bonus and any winnings derived from it will be removed from your account. Expiry dates are displayed in the active bonuses section of your account dashboard.

tb111 rewards active players through a loyalty programme that tracks your betting activity and converts it into points redeemable for bonus credit, free spins, or cashback. Higher activity levels unlock elevated VIP tiers with improved benefits including faster withdrawal processing, dedicated account management, and exclusive promotions tied to major events like BPL, Eid, and the T20 World Cup.

Safety & Responsible Gaming

5 questions

tb111 secures all data in transit with TLS 1.2+ SSL encryption and stores sensitive data at rest with AES-256 encryption. Access to player data within tb111's systems is restricted to authorised personnel on a strict need-to-know basis. Two-factor authentication (2FA) is available for your account and is strongly recommended. tb111 also monitors accounts continuously for suspicious login activity and will alert you of any unusual access.

The minimum age to register and play on tb111 is 21 years. This is an absolute requirement — no exceptions are made. Age is verified through the KYC process using government-issued identification. Any account found to be held by a person under 21 will be immediately closed and all associated funds withheld pending investigation. If you suspect a minor is using tb111, report it to [email protected].

To self-exclude from tb111, send an email to [email protected] with the subject line "Self-Exclusion Request", including your registered name and email address. tb111 offers exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Your account will be suspended within 24 hours, all marketing communications will stop immediately, and you can still request withdrawal of any remaining balance during the exclusion period.

Yes — tb111 allows you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is active, tb111 will not accept deposits that would push your total above the configured threshold within the relevant period. Reducing a limit takes effect immediately; increasing a limit requires a 7-day waiting period to prevent impulsive decisions during a losing streak or high-pressure betting session.

tb111 customer support is available via email at [email protected] and through the live chat feature accessible from your account dashboard. Support is provided in English during extended hours in Bangladesh Standard Time (UTC+6). For general enquiries, expect a response within 48 hours. Responsible gaming requests and account security issues are treated as priority and handled as quickly as possible.

Can't Find Your Answer Here?

Our support team is available in English during extended hours in Bangladesh Standard Time. Send your question to [email protected] and we will respond as quickly as possible — priority handling is given to account security and responsible gaming queries. You can also explore the rest of the tb111 platform while you wait.